Privacy Policy — Tivera Group LLC

1. Introduction

This Privacy Policy describes how Tivera Group LLC ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at tiveragroup.com or use any of our services.

Effective Date: January 1, 2025

By accessing our website or providing your personal information, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, and other information you voluntarily provide through our contact forms or service inquiries.
Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, time spent on pages, and referring URLs.
Form Submissions: Any information you submit through forms on our website, including service interest selections and messages.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and deliver the services you request
To send SMS communications that you have explicitly opted into
To respond to your inquiries and provide customer support
To improve our website, services, and user experience
To comply with legal obligations and enforce our terms of service

4. Mobile Messaging / SMS Policy

Tivera Group LLC operates an SMS messaging program. By opting in to our messaging program, you agree to the following:

You must provide express consent (opt-in) to receive text messages from us.
Message frequency varies by program and your level of engagement.
Message and data rates may apply. Please contact your wireless carrier for details about your text plan.
To opt out of any messaging program, reply STOP to any message you receive from us. You will receive a one-time confirmation message.
For help, reply HELP to any message or contact us at info@tiveragroup.com.
Carriers are not liable for delayed or undelivered messages.

For complete details about our SMS programs, please visit our SMS Disclosures page.

5. SMS Opt-In Data — No Sharing Policy

We do not sell, rent, lease, loan, or otherwise disclose your mobile phone number, SMS opt-in data, or any information collected through our SMS messaging program to any third party for their own marketing or promotional purposes — under any circumstances. This commitment applies to all data collected at the point of opt-in, including your phone number, consent records, and any information you provide when subscribing to our text messaging program. This policy has no exceptions.

6. Data Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share your information in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and delivering our services, subject to confidentiality agreements.
Legal Requirements: We may disclose information when required by law, court order, or governmental regulation.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

8. Security Measures

We take the protection of your personal information seriously and implement appropriate technical and organizational measures to safeguard it, including:

Encryption: Data transmitted between your browser and our website is protected using SSL/TLS encryption (HTTPS).
Access Controls: Access to personal information is restricted to authorized personnel only, on a need-to-know basis.
Secure Storage: Personal data is stored on secure servers with firewall protection and intrusion detection systems.
Regular Monitoring: We regularly monitor our systems for vulnerabilities, unauthorized access attempts, and security threats.
Third-Party Vetting: Any third-party service providers that handle personal data on our behalf are required to maintain appropriate security standards and confidentiality agreements.

While no method of transmission or storage is 100% secure, we are committed to protecting your data using industry-standard practices. If you have reason to believe your information has been compromised, please contact us immediately at info@tiveragroup.com.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct any inaccurate information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: You may opt out of receiving marketing communications at any time.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of your personal information. As stated above, we do not sell your personal information.

If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at info@tiveragroup.com.

10. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us at info@tiveragroup.com.

12. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@tiveragroup.com
Website: tiveragroup.com
Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA

13. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.